“It’s not a textbook that tells me how to fulfil my guests’ wishes, how to leave them satisfied – it’s my sense of empathy and attention, my experience. By working closely with the customer, we are able to satisfy their individual needs with our contemporary service.”
Timo Hieke, Team Lead Service & Events
Nothing combats the dreariness of the everyday better than serving others. Service means being there when our guests need us, ready to meet their needs.