“It’s not a textbook that tells me how to fulfil my guests’ wishes, how to leave them satisfied – it’s my sense of empathy and attention, my experience. By working closely with the customer, we are able to satisfy their individual needs with our contemporary service.”
Timo Hieke, Team Lead Veranstaltungen
Nothing combats the dreariness of the everyday better than serving others. Service means being there when our guests need us, ready to meet their needs.